Digital Transformation is a long path to be covered by organizations and Robotic Process Automation, also known as RPA, is the first step towards it. RPA is a piece of highly customized software, often called a Software Robot or a BOT, that when deployed perform a variety of tasks as a part of the Digital Enterprise. Every organization, be it Banking, Finance or insurance, telecommunication operator or an energy provider hear this acronym “RPA” every time from their supervisors and in their meetings.
It can be clearly seen that both the companies and the employees can be benefited with it and this makes RPA one of the must-have in the world services. We can check the criticality of RPA with a few examples that will affect the jobs in the service sector.
- RPA provided the solution to the Banking sector by ensuring the quality of data, the consistency of information and the eligibility of subscribers. It also decreased the average processing time taken by an employee for data, chequebooks and documents processing performed by different applications. Employee performance was enhanced by a significant reduction in the number of clicks and app switching. Robots help the operator’s decisions while taking over the unpleasant and redundant tasks. As a result, It boosted the Employee performance by a significant reduction in the number of clicks and application switching. Robots took the unpleasant and redundant tasks and helped the operator’s decisions.
- With increasing population houses are also increasing and so do Electric Supply. The confusion and queries about the high electrical bill were a non-resolved issue. Client advisors are now supported by Contextor robots: these software bots automatically recover all the data giving the context of the customer who is on the telephone, launch the business data analysis engine and instantly present the response to the consultant. Presently, 90% of customer complaints are handled in minutes, from the first call itself.
One can find such in every aspect of the service sector. In large enterprises, while working on computers, employees spend a lot of time interacting with the different applications of IT. Robotic Process Automation makes accessible to every single tertiary worker a set of robots that will facilitate their remaining burden by enabling them to devote more time to assignments that leverage their knowledge and sense of human relationship.
It describes that RPA bots are not destroying jobs & opportunities, but instead, they are improving the working conditions of the employees they help, who can then concentrate more time on tasks that are interesting for them and that use their insight, intelligence and their sense of human relationships. It is clear that robots augment human capacities, without replacing them.